Shipping Policy

Domestic Shipping:

We at KoxaCostumes work hard to deliver products purchased from us in excellent condition with good quality packaging and in the fastest time possible. We use reputed courier agencies only for shipping your orders.

Delivery Time: Usually it can take up to 3-7 working days for an order to be processed and shipped. For any complex case it may take upto 15-30 days.

24 Hour Delivery Terms

  • This facility is only valid in Kolkata region.
  • Valid only for prepaid orders.
  • For orders placed before 11 AM, the product will be delivered on the same day.
  • For orders placed after 11 AM, the product will be delivered on the next day.

Delivery charges: Delivery charges will be applicable as per location. We might not charge any amount while running an offer. Delivery charges if applicable for your order will be charged at the time of placing the order.

Checking Order Status: Once your order is shipped, we shall send you an email with the tracking information. Else, you can contact us by email or call to check the status of your order by providing the order reference number. You can also track your order through the “Track your Order” link on the homepage.

Order Cancelation: To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to stating your Order Number.

If the order is cancelled, lost or un-delivered to your preferred location by us, we will refund the complete order amount including any shipping charges.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by KoxaCostumes for re-delivery shall be claimed from the User.

International Shipping

We do not offer International Shipping at the moment.