In case we receive a cancellation request and by that time the order has already been “processed” by us, the order cannot be
KoxaCostumes reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
All products can be exchanged within 7 days of receiving the order, except in the following cases:
- Items that have been used or opened.
- An item not returned in the condition it was received.
- Any item received by KoxaCostumes in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for
Any item ordered from www.koxacostumes.com cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy.
Cases of unavailability of products or a service problem:
- If the item sent for replacement is not available, we will try to give you the best possible alternatives, but
atthe end, choice of the customer will be final.
- If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
- 100% refund will be given, if the product is not available or we are not able to ship the products.
- For courier products, if the delivery address is
out-sidethe service area, then 100% refund will be given to the customer.
- Refund to be processed within 7-10 Days after the returned products have been recieved via Bank or Wallet Transfer.
Shipping Merchandise to Koxa Costumes for Replacement/Exchange:
KoxaCostumes has tie-ups with logistic partners who work specifically on reverse logistics. A customer can contact us on email@example.com and our customer support team will initiate a reverse pick-up for you. Alternatively, a customer can also ship us the merchandise via courier or insured parcel post for tracking purposes. KoxaCostumes does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Products for exchange or replacement must be sent to the below address:
Koxa Costumes Pvt. Ltd.
19C, Sir Syed Ahmed Road,
Items Damaged in Shipping:
KoxaCostumes is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at (0700) 4310 899 or mail us at firstname.lastname@example.org . We will contact the Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Koxa Costumes Private Limited, we will forward the applicable amount to you.
insurance cost is not refundable).
An email notification will be sent once the return has been processed.